Global BPO

Xchanging provides business processing services which are applicable across industries, such as procurement, human resources and technology, as well as industry-specific offerings for insurers and financial services companies.

Xchanging also provides a range of advisory services and software products which add value for customers by helping to improve the efficiency and effectiveness of their processes.

Innovation

Companies are moving beyond tactical measures and seeking structural solutions for their non-core operations beyond re-engineering and consulting. Our customers are looking for innovative ways to re-invent processes, reduce costs and minimise investment in their back-office functions.

Global reach

Companies operating internationally require a consistent standard of service - globally. We are one of only a handful of BPO providers able to meet these requirements through our global delivery capabilities.

Technology powered BPO

Customers want fully-integrated suites of services that can safely and accurately meet scale and efficiency demands. We continue to develop Xchanging’s distinctive Intellectual Property (IP) to respond to our customers with world-class technology solutions. We have established processing platforms for HR, procurement, accounting as well as industry-specific platforms for insurance, banking and securities processing, real estate and manufacturing sectors.

Outcome-based outsourcing

Customers are seeking solutions offering more than fixed price and labour rates based traditional outsourcing and offshoring. In short, a new outcome-based outsourcing value proposition. Xchanging is founded on outcomes based outsourcing. Through our gain-share outsourcing and open-book partnering solutions, we strive for maximum value and share it transparently with our customers.