Xchanging is a fast growing global outsourcing company with strong process and technology competence. We deliver mission critical, high volume processing to our customers in a wide range of industry sectors.

Our goal is to be the business processor of choice in the Americas Region. Xchanging has a strategic commitment to market leadership in the Americas with a primary focus on mission critical, non-core back-office business processing outsourcing services, a wide range of unique technology platforms and unequalled domain expertise across numerous industries.

Our Customer Solutions

Innovation – Companies are moving beyond tactical measures and seeking structural solutions for their non-core operations beyond re-engineering and consulting. Our customers are looking for innovative ways to re-invent processes, reduce costs and minimize investment in their back-office functions.

Global Reach – Companies operating internationally require a consistent standard of service globally. We are one of only a handful of BPO providers able to meet these requirements through our global delivery capabilities through well balanced onshore, nearshore, and offshore presence.

Technology powered BPO – Customers want fully-integrated suites of services that can safely and accurately meet scale and efficiency demands. We continue to develop Xchanging’s distinctive Intellectual Property (IP) to respond to our customers with world-class technology solutions. We have established industry-specific platforms for insurance services which have benefited many Insurers, Broking firms and trade markets globally.

Outcome-based outsourcing – Customers are seeking solutions offering more than fixed price and labour rates based traditional outsourcing and offshoring. In short, a new outcome-based outsourcing value proposition. Xchanging is founded on outcomes based outsourcing. Through our gain-share outsourcing, we strive for maximum value and share it transparently with our customers.

Strong Offshore capability – Xchanging probably has the strongest Insurance practice in India with competencies spanning across premiums, claims, technical accounting and underwriters-brokers back office services. Xchanging’s footprint is spread across 6 major cities and 9 professionals engaged in business processing and technology services.

Shared services and hybrid model – Xchanging brings tremendous experience in setting up offshore Shared services and hybrid captives. Most suited, for customers looking at achieving greater cost efficiencies while retaining operational control. Xchanging deploys its existing infrastructure in providing all back office and support services in achieving the lean offshore processing. Xchanging has successfully delivered strong business results to a large commercial insurance player.

On demand business model – Xchanging’s BPO offerings provides flexibility to respond to changing business needs and industry dynamics, allowing our customers to scale their businesses quickly. A customer can start modestly and scale rapidly given the scale of business need.

Xchanging – Value proposition

Xchanging is the lowest risk, highest benefit to partner for the following reasons:

• Xchanging has the largest commercial insurance practice in India, with over 1200 specialists doing complex IT projects, product work, and core process operations
• End to end process optimization and offshore cost arbitration – Our combination of Six Sigma process excellence, processing centres in US and UK, strong offshore presence in India through almost one third of our manpower, Commercial Insurance IT Architecture and Implementation practice, and XIAP & Genius P&C Claims platform allow us to achieve cost and efficiency benefits 15% to 25% more than the competition
• Day one productivity as our BPO operations know the platform and the platform is designed to support the BPO operations
• With our Brokerage Services, which consists of BPO and the Xchanging Brokerage platform, a deep understanding of how to integrate carrier operations with some of the world’s leading brokerages to obtain preferred carrier status